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# Terms and Conditions
**Effective Date: August 21, 2025**
Welcome to KeyFobDoctor.com ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website [KeyFobDoctor.com](https://www.keyfobdoctor.com) (the "Site"), as well as any services we provide, including but not limited to key fob shell replacements, electronic repairs, new key fob replacements, on-site locksmith services, mail-order deliveries with video instructions, key cutting by code, and full locksmith services (collectively, the "Services").
By accessing or using the Site or our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access the Site or use our Services.
We reserve the right to modify these Terms at any time. Your continued use of the Site or Services after any changes constitutes your acceptance of the updated Terms.
## 1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Site or Services. By using the Site or Services, you represent and warrant that you meet these eligibility requirements.
## 2. Description of Services
We provide the following Services within a 100-mile radius of ZIP code 34982 (Fort Pierce, FL), or via mail-order where applicable:
- Repair of existing key fob electronics.
- Provision of key fob shells for replacement, including mail delivery with links to video instructions.
- Full replacement of damaged key fobs.
- On-site services at your home or workplace.
- Key cutting using provided key codes, with options for mailing the cut key and shell.
- Comprehensive locksmith services for automotive keys and remotes.
Services are subject to availability and may require vehicle-specific information. We do not guarantee compatibility for all makes and models; please contact us for verification.
## 3. User Accounts and Obligations
To access certain features or place orders, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree not to:
- Use the Site or Services for any illegal or unauthorized purpose.
- Transmit any harmful code, viruses, or malware.
- Interfere with the operation of the Site or Services.
- Copy, modify, or distribute any content from the Site without our prior written consent.
## 4. Orders, Payments, and Pricing
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including pricing errors or unavailability of Services.
Pricing is displayed on the Site and may change without notice. All prices exclude applicable taxes, shipping fees, and any additional costs (e.g., on-site travel fees). Payment must be made in full at the time of order using accepted methods (e.g., credit card via secure third-party processors).
For mail-order Services, you are responsible for providing accurate shipping information and any necessary key codes or vehicle details.
## 5. Shipping and Delivery
For mail-order items (e.g., key fob shells, cut keys), we ship via standard carriers. Shipping times are estimates and not guaranteed. We are not responsible for delays due to carrier issues, incorrect addresses, or customs (for international shipments, if applicable).
On-site Services are available within our designated service area. Scheduling is subject to availability, and you agree to provide safe access to your vehicle and location.
## 6. Refunds, Returns, and Cancellations
We offer refunds or exchanges for defective products or Services not performed as described, subject to inspection. Contact us within 7 days of receipt or service completion to initiate a return.
Custom items (e.g., cut keys) and on-site Services are non-refundable unless we are at fault. Shipping costs are non-refundable.
We may cancel orders or Services if you fail to provide necessary information or if circumstances beyond our control arise (e.g., parts unavailability).
## 7. Warranties and Disclaimers
We warrant that our Services will be performed with reasonable care and skill. Products (e.g., key fob shells) come with a limited warranty against defects in materials and workmanship for 30 days from delivery.
EXCEPT AS EXPRESSLY PROVIDED, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or secure, or that results from using the Services will be accurate or reliable.
## 8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR VEHICLE USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow limitations on liability, so the above may not apply to you.
## 9. Indemnification
You agree to indemnify, defend, and hold harmless KeyFobDoctor.com, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or Services, violation of these Terms, or infringement of any third-party rights.
## 10. Intellectual Property
The Site and all content, including text, graphics, logos, and videos (e.g., instructional videos), are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
## 11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site or Services shall be resolved exclusively in the state or federal courts located in St. Lucie County, Florida.
## 12. Force Majeure
We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, weather events, labor disputes, or supply shortages.
## 13. Miscellaneous
These Terms constitute the entire agreement between you and us. If any provision is deemed invalid, the remaining provisions shall remain in effect.
We may assign these Terms without notice. You may not assign them without our consent.
## 14. Contact Us
If you have questions about these Terms, please contact us at:
KeyFobDoctor.com
Fort Pierce, FL 34982
Email: info@keyfobdoctor.com
Phone: 772-333-8671
# Return and Refund Policy
**Effective Date: August 21, 2025**
At KeyFobDoctor.com ("we," "us," or "our"), we strive to ensure your complete satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which you may return products or request refunds for our key fob shells, repairs, replacements, key cutting, and locksmith services. This policy applies to all purchases made through our website [KeyFobDoctor.com](https://www.keyfobdoctor.com) (the "Site") or directly with us.
By making a purchase or using our services, you agree to this policy. Please review it carefully before completing your order. This policy does not affect your statutory rights under applicable consumer protection laws.
## 1. Eligibility for Returns and Refunds
We accept returns and provide refunds under the following conditions:
- **Defective or Damaged Products**: If a product (e.g., key fob shell, replacement key fob) arrives defective, damaged, or does not match the description provided, you may return it for a full refund, exchange, or repair.
- **Incorrect Orders**: If we send the wrong item or an item that does not fit your vehicle specifications (based on information you provided), we will correct the error at no additional cost.
- **Services Not as Described**: For services such as electronic repairs, on-site visits, or key cutting, if the service does not meet our described standards or fails to resolve the issue, we may offer a partial or full refund, redo the service, or provide an alternative solution.
- **Customer Satisfaction**: For non-custom products, we offer a satisfaction guarantee within the specified time frame (see Section 2).
Refunds are issued in the original form of payment unless otherwise agreed.
## 2. Time Frames
- **Products (e.g., Key Fob Shells, Replacements)**: You must notify us of your intent to return within 30 days of receipt. Returns must be postmarked or initiated within 7 days of our approval.
- **Services (e.g., Repairs, On-Site Visits, Key Cutting)**: Notify us within 7 days of service completion if there is an issue.
- **Mail-Order Items with Video Instructions**: If the instructions do not help or the shell does not fit, contact us within 14 days of receipt.
Late requests may not be honored, but we will review them on a case-by-case basis.
## 3. Return Process
To initiate a return or refund:
1. Contact us at [insert contact email, e.g., returns@keyfobdoctor.com] or by phone at [insert phone number] with your order number, a description of the issue, and photos if applicable (e.g., for damaged items or failed repairs).
2. We will review your request and provide return instructions, including a return authorization if approved.
3. For physical products, ship the item back to us at the address provided, in its original packaging, with all accessories. You are responsible for return shipping costs unless the return is due to our error (e.g., defective product), in which case we will reimburse reasonable shipping fees.
4. For services, we may require an inspection of the key fob or vehicle to verify the issue.
We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns in transit.
## 4. Refund Process and Timing
- Once we receive and inspect the returned item or verify the service issue, we will process your refund within 7-10 business days.
- Refunds will be credited to your original payment method. Processing times may vary by financial institution (typically 3-5 business days for credit cards).
- Partial refunds may apply for used or partially completed services.
- Shipping and handling fees are non-refundable unless the return is due to our error.
## 5. Exceptions and Non-Refundable Items
The following are generally non-returnable or non-refundable:
- **Custom or Personalized Items**: Key fobs cut by code, programmed remotes, or vehicle-specific modifications cannot be returned unless defective.
- **Used or Altered Products**: Items that have been installed, used, or modified (e.g., attempted DIY repairs following our videos).
- **On-Site Service Fees**: Travel or diagnostic fees for on-site visits within our 100-mile radius of ZIP code 34982 (Fort Pierce, FL) are non-refundable if the service was attempted.
- **Digital Content**: Links to video instructions are non-refundable once accessed.
- **Hygiene or Safety Reasons**: Any items that pose a health or safety risk after use.
We reserve the right to deny returns or refunds if the item shows signs of misuse, abuse, or if the return does not comply with this policy.
## 6. Warranty Information
Our products and services come with a limited warranty:
- Products: 30 days against defects in materials and workmanship.
- Repairs and Services: 90 days on workmanship; if an issue arises within this period due to our work, we will repair or replace at no cost.
For warranty claims, follow the return process outlined above.
## 7. Changes to This Policy
We may update this Return and Refund Policy from time to time. Changes will be posted on the Site with a new effective date. Your continued use of the Site or services after changes constitutes acceptance.
## 8. Contact Us
If you have questions about this policy or need assistance with a return/refund, please contact us at:
KeyFobDoctor.com
Fort Pierce, FL 34982
Email: returns@keyfobdoctor.com
Phone: 772-333-9712
This policy is governed by the laws of the State of Florida, USA.
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